Terms & conditions

1. Who these terms are for

Our services are offered to businesses and self-employed professionals acting in the course of their trade, not to consumers. By ordering, you confirm that you act in a business capacity.

2. Offer and agreement

Information on this website is a description of what we do, not a binding offer. An agreement is concluded when we send you an individual offer and you accept it in writing (an email is enough), or when we sign a contract together. The offer states the scope, the monthly or one-off fee and the start date.

3. Prices

We do not publish a price list. Every price is agreed individually for your project and written in the offer. Prices are in euros unless stated otherwise and are net of VAT; VAT is added where the law requires it.

Work outside the agreed scope is quoted separately and starts only after you approve it.

4. Minimum term and ending the cooperation

The minimum term of every cooperation is three (3) months from the start date in the offer. During this period the agreement cannot be ended for convenience, and the fee for the full minimum term remains due.

After the minimum term the cooperation continues month to month. Either side may end it in writing (email is enough) with 30 days' notice to the end of a calendar month, unless the offer states another notice period.

Either side may end the agreement with immediate effect for good cause, for example a serious breach that is not remedied within a reasonable period after written notice.

5. Invoicing and payment

We send an invoice by email (or through the electronic invoicing system where Serbian law requires it). You pay it by bank transfer to the account on the invoice. We do not take payments through this website.

Invoices are issued as set out in the offer, usually monthly. Payment is due by the date on the invoice; if none is stated, within 15 days of receipt. In case of late payment we may charge statutory default interest and, after a written reminder, pause the work until the amount is paid.

6. Your responsibilities

You provide content, access, decisions and feedback in good time; delays on your side move deadlines accordingly. You are responsible for the lawfulness of the material you supply (texts, images, logos, data) and for holding the rights to use it.

7. Rights to the work

Once all due fees are paid, you receive the right to use the finished deliverables for your business as described in the offer. We keep the rights to our pre-existing tools, code libraries and know-how, which we may reuse for other clients. Third-party components (open-source libraries, fonts, stock media) stay under their own licences.

Unless you object in writing, we may name you and show the finished work as a reference.

8. Third-party services and AI

Projects often rely on third-party services such as hosting, domains, email, payment or AI providers. Their fees and terms apply and are not included in our fee unless the offer says so. We are not responsible for outages or changes on their side.

AI features can produce inaccurate output. You should review what an AI assistant says on your behalf, particularly in legal, medical or financial matters.

9. Warranty and liability

We work with due professional care but cannot promise a particular business result, such as search rankings, traffic or sales.

To the extent the law allows, our liability is limited to intent and gross negligence, and in other cases to the fees you paid for the three months before the event. We are not liable for indirect loss or lost profit. Liability that cannot be excluded by law, for example for injury to life, body or health, remains unaffected.

10. Confidentiality and data protection

Both sides keep confidential what they learn about the other's business and do not disclose it without consent, except where the law requires.

Our handling of personal data is described in the privacy policy. If we process personal data of your customers on your behalf, for example through a chat assistant or an app, we will conclude a data processing agreement with you on request.

11. Governing law and disputes

These terms and every agreement under them are governed by the law of the Republic of Serbia. We try to settle disputes amicably first; otherwise the courts competent for the provider's registered seat decide.

12. Changes to these terms

We may update these terms. For an existing agreement, the version that applied when it was concluded remains valid unless both sides agree to the new one.